Happy Fall from Susan
Happy Fall! I love this weather and it makes me want to grab a blanket and read a book! I miss you! This is a quick update to answer two of the most frequent questions I’m asked, “How are you?” and “When will you reopen?”
First, I am well as is my family. All your favorite booksellers, and Pip, are also well and surviving the isolation. The store is weathering the COVID-19 pandemic as well as can be expected by processing online and telephone sales. To everyone who has bought a book or an online gift code, contributed to shipping costs or made a donation – Thank You! You have kept the store open so we can continue to put books into your hands and homes.
When will we reopen is a more complicated question. However, we are working toward a limited reopening in mid-November and through the holiday season. We have reevaluated all our inventory, made some changes to the floor plan and worked on new displays. All of this has been to welcome you back to browse and shop safely. We are committed to fully representing our customers, neighbors and Detroit, a city we love, with the books we carry. For those of you who prefer to shop online, you won’t see any changes and in-store pickup will still be available.
Processing online orders has become a full-time+ job. We are carefully adjusting staffing to be able to give you the same customer service in-store that you expect and process orders accurately and timely while keeping the store staff and you safe and healthy. Our goal has been and remains to be providing outstanding customer service. We’ve learned a lot in the past six months and we’re still learning adjusting.
Continue to follow us on Facebook and Instagram (@pagesontheave) and check our website for new features.